Brands and retailers must strike the right balance for engagement to reach more selective shoppers. Seven universal trends that will impact commerce marketing in 2023.
Download this special report.
Consumers have learned the hard way, through the lingering COVID crisis and the looming recession, that they now have more options on where to shop, what to buy and how to receive their orders than they ever imagined.
They’ve also learned that they very much like this situation, which means they have no intention of ceding control of their purchase journey back to retailers and brands.
And that has made shoppers more selective. They’ve returned to the physical store, but they’re still shopping online. They’ve changed brands and retailers, but found new reasons for staying loyal to their new favorites. They’re spending more cautiously, but still finding ways to buy the items they want.
For brands and retailers, shopper engagement has become a balancing act that requires them to be present wherever, whenever and however shoppers might need them. Because if they aren’t, someone else most certainly will be.
Using our proprietary Shopper Journey research, which surveyed over 14,000 shoppers from around the globe about their shopping habits across 34 categories, Mars United Commerce has identified the following seven shopper trends that should be guiding brand strategy in 2023.
TRENDS
1. COVID Gone. Recession On?
2. Quick Commerce Stays the Course
3. Community in Mind, Spirit, Body
4. Recommerce Is a Good Fit
5. In-Store Is ‘In’ Again
6. Digital Shopping Deepens
7. It’s All the Same to Shoppers
__________
Download this special report here.
__________
About Mars United Commerce
Mars United Commerce is an independently owned global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at https://www.marsunited.com/
